services

Mac Support

Unmatched Mac Support

Tech Help Marin can troubleshoot your Mac problems. We can determine if your drive is showing signs of failure, your system is unable to keep up with the latest software upgrades, or your software is simply out of date. Then, we’ll fix the problem! If you decide to purchase a new Mac, we can provide expert advice on what to purchase and even accompany you to the Apple Store or help you shop online.


Following is a partial list of our Mac support and troubleshooting services: 


  • Identify the source of slow system start-up and response time
  • Identify if your drive may be starting to fail
  • Develop a backup and recovery plan for your software and data
  • Help you make product purchase decisions – which Mac is right for you?

If your Mac is starting to show signs of age, or if you are having software problems, call Tech Help Marin for expert support, help, and training. In-person or remote!

Schedule Service

Experience Unique One-to-One Training

Tech Help Marin will work with you on exploring and understanding how your Mac, iPhone, iPad, Apple Watch, or Apple software works. We offer comprehensive one-to-one training, provided by our friendly Apple experts, that is delivered in simple, easy-to-understand terms and with no confusing technical jargon. Our training services are delivered in person in your home, home office, or business, or they can be provided virtually through remote access – With your permission, we can sign on to your Mac or other device and explain software or devices while you watch. To learn more or to schedule training for yourself, your friends and family, or your entire company's office staff, get in touch with Tech Help Marin today to start working together!

Contact Us

We are the best choice for in-home computer support & repair... and we have the ratings to prove it!

Read Our Reviews
icon

Specializing in Apple Support Services

No matter the problem with your device or network, the team at Tech Help Marin can provide effective troubleshooting and solutions. The following is a partial list of our Apple Support Services:

  • Apple Product and Software Training
  • Troubleshooting for any Apple Product
  • Mac Training and Support
  • iPad Training and Support
  • iPhone Training and Support
  • Apple Watch Training and Support
  •  iCloud Support
  • Photos Help
  • Password Management and Security
  • Email Problems
  • Wireless Networking (Wi-Fi) Support
  • Data Backup and Recovery
  • Malware Detection and Removal
  • AND MORE!
Contact Us

ABOUT JIM JOHNSTONE AND

Tech Help Marin

Apple Technician Jim Johnstone provides expert Apple support, help, and training when you need it most! Remote or in-person throughout Marin County.

 

Jim Johnstone is a problem solver. He specializes in getting his clients up and running on the latest Apple products and helping them get the absolute most from the products that they already own. Jim believes in making every client interaction a great learning experience.

 

Whether you are just getting started, or you have used Apple products since the very beginning, you can trust Jim to listen, answer your questions, and get you to where you need to be.

WE HAVE YOUR BACK!

Data Backup and Recovery

Has your drive suddenly died? Did you erase some files without meaning to, and now you need to get them back? Are you concerned about computer theft or fire and not sure how to keep your business or personal data safe from harm? If you have immediate data recovery needs, Tech Help Marin can help. We can also develop a backup plan to ensure your data is safe in the future.


Drives and computers eventually fail. Either situation can leave you unable to access important work files or treasured family photos. Tech Help Marin can often recover lost data quickly and economically. If your situation is more complex, for example, your drive needs to be physically taken apart, we can suggest a trusted partner do this work.

Schedule Service

APPLE EXPERTS THAT Come to You

Get Your Mac Problems Solved!

Are you having problems with your Mac computer and don’t know what to do? Is your older Mac running slowly, and you’re wondering if it is time to purchase a new computer? Do you need a data backup and recovery plan? Don't worry, just contact the experienced team at Tech Help Marin!


We can troubleshoot your Mac problems and provide help and technical support for every type of Apple computer, including MacBook, MacBook Pro, and MacBook Air. We are experts at discovering your issue, from signs of hard drive failure to required software updates, and everything in between. Rely on us to fix the problem. Call today!

Get Started

Get a Fast and Reliable Wireless Network

Do you need a wireless network (Wi-Fi) set up in your business, home, or home office? Do you have a wireless network already in place, but it works great in only part of your home? Do you need to add an Apple or other device to your wireless network? Is something not working and you don’t know why? Tech Help Marin is the company Marin County looks to for expert assistance.


We provide experienced Wireless Network (Wi-Fi)
help and support, whether or not you own Apple products. We'll get all of your devices synched and working together seamlessly in no time. We can even the range and speed of your home's network, allowing you and your family to use their Mac, iPad, iPhone, or other devices in every nook and cranny of your home. Ensuring safety and security with every transaction, you can rely on us to provide unmatched network solutions.

Schedule Service

GET THE MOST FROM YOUR

iPhone, Apple Watch, or iPad

Do you have a new iPhone, Apple Watch, or iPad and need a jumpstart on how to use it? Are you keeping your contact list or calendar in several places and finding it harder and harder to keep up? Do you have photos that you want to see on your iPhone but aren’t sure how to do it?


Tech Help Marin provides expert iPhone, Apple Watch, and iPad help that will get you productive in a hurry! We can get your calendars in synch between your Mac, iPhone, Apple Watch, or iPad so you always know where you need to be. We can get your contacts in synch so that you only have to enter the information once, and we’ll make it easier than ever to do it. We’ll show you how to use Apple Music and Photos so you can download music, photos, and videos.

Get Started

Share More With iCloud

Do you want to share your photos and videos with your friends and family but aren’t sure how to do it? Do you want to know how to make that song you just downloaded to your iPhone also available on your Mac? Have you misplaced your iPhone, Apple Watch, or iPad and need to track it down?


Whether you have photos, videos, documents, or music you wish to share, Apple's iCloud can help you conveniently transfer them between the devices of you, your coworkers, your friends, your family, and anyone else. Tech Help Marin provides comprehensive iCloud troubleshooting and support, so when issues arise, you can be sure that you'll get back to sharing as quickly as possible. Need our help? Call today!

Schedule an Upgrade

LEARN HOW IT WORKS WITH APPLE TRAINING FOR YOUR

iPhone, Apple Watch, Mac, and More

Do you have a new Mac, iPhone, Apple Watch, or iPad and want to learn how to use it? Are you switching to a Mac from a PC and want to know more about the differences? Are you just getting started with Photos or tracking health data on your Apple Watch? Tech Help Marin is here to show you that learning about your new Apple product doesn’t have to be hard. 


Our team provides personal, one-to-one training for all of your Apple product needs. Our training is available remotely, or we can come to your home, office, or business. We love helping clients learn and our staff is patient, thorough, and will work around your schedule. We won't get too "technical" with you, we promise! Contact us to learn more or to schedule training today!

Contact Us

THINK YOU MIGHT HAVE A COMPUTER VIRUS?

Apple Malware Detection and Removal

Think you might have a computer virus? Is your Mac, iPhone, iPad or Apple Watch suddenly running slower than normal? Are you seeing obnoxious ads everywhere you look? You may have been the victim of a malware installation.


It used to be that Apple users didn’t need to be concerned about computer malware or viruses. But, that’s no longer the case. As an Apple user, you are still unlikely to be attacked by a virus that completely breaks your computer. What you may face, instead, is spyware and adware that sneaks onto your computer iPhone, iPad, or Apple Watch, hijacks your browser, inserts ads, and tracks what you are looking at. Much of this is legal because you were tricked into clicking the wrong thing while installing a piece of software.


Suspect your computer has become the victim of a malware attack? Tech Help Marin can help you! With our effective Apple malware detection and removal processes, we can bring your computer or other devices back to full health. Schedule our services today!

Read More

Why Choose Tech Help Marin?

Choosing Tech Help Marin for your Apple support needs is a wise decision for several reasons. Firstly, our team consists of dedicated Apple specialists who excel in Mac support. Whether you require assistance with troubleshooting, optimizing performance, or resolving software issues, our experts have the knowledge and experience to deliver top-notch Mac support. Additionally, we offer training to help you make the most of your Apple devices. With our expertise in iCloud support , wireless networking, malware detection and removal, and data recovery, you can trust us to handle any technical challenge. Furthermore, our services are conveniently provided at your doorstep or remotely, ensuring a hassle-free experience. Don't settle for less when it comes to Mac support —choose Tech Help Marin for reliable and comprehensive assistance.

Leave a Review

Frequently Asked Questions

  • How do I contact you?

    You can get in touch with our friendly staff by calling us at 415-891-8655 or emailing jim@techhelpmarin.com.


    Ready to schedule a service? Just click on any of the "Get Started" buttons on our site!

  • What areas do you provide onsite service to?

    Tech Help Marin provides expert Apple training, troubleshooting, and support for any Apple product or software: Mac, iPad, iPhone, Apple Watch, iCloud, and Photos. We also provide password management and security, email problem resolution, wireless networking (Wi-Fi), data backup and recovery, and malware detection and removal in Marin County, San Rafael, Corte Madera, Mill Valley, San Anselmo, Fairfax, Kentfield, Ross, Larkspur, Sausalito, Greenbrae, Novato, Terra Linda, and Tiburon.

Contact Tech Help Marin Today

Fill out the form below and we will be in touch soon.

Sign up to our newsletter

Mac Support

Share by: